To all our Valued Customers,

We have recently witnessed drastic measures implemented by our Government in response to the COVID-19 crisis and we are now all effectively experiencing our first week of lockdown. Working from home where possible, social distancing and good hygiene all contribute positively to containing the virus, and it is important that we all take the necessary precautions required.

The team at Unitec have been extra busy the last few days, ensuring all our clients are fully equipped to work remotely. Our capacity to deliver the best in class service may be tested over the coming period as we and the country deal with the effects of COVID-19.

Our objectives, however, remain the same as always and we are on hand to offer advice and provide you with the best service and workable solutions. We are uniquely positioned – with teams and locations on two continents – we will continue to offer full support desk services during these difficult times.

We are fully committed to ensuring that your business remains operational during this unprecedented period. Many businesses are currently operating from homes, and the Unitec team will continue to support you with your IT requirements during this transition.

Please bear in mind, working from home will cause unforeseen challenges as there are aspects of home networks that are outside of any scope. Some important factors to consider in a remote working environment are:

  • broadband speeds – especially in rural areas
  • lack of access to the internet
  • failing hardware

Another point to note is that laptop stocks are extremely depleted across Ireland and the UK. If you are in urgent need of any equipment, please do not hesitate to contact your Unitec Account Manager.

We ask you all to have patience with us while we continue to deliver levels of customer care consistent with our usual operations. We welcome your feedback, questions and ideas on how we can better serve you in a remote working environment.

If you require any assistance whilst working from home, please contact us on 0818 222 132, or email servicedesk@unitec.ie.

Thank you for your continued support and cooperation during this time. Stay safe and keep yourselves well.

Thanks and Regards,

Unitec Service Team