Managed IT Services in Ireland
Reliable, Secure & Proactive IT Support Ireland Can Depend On
At Unitec, we deliver Managed IT Services that help Irish businesses operate securely, efficiently, and without disruption. As a trusted IT Service Provider in Ireland, we take full responsibility for your technology—so your team can focus on growing the business, not managing IT issues. Our proactive approach to IT Infrastructure Management, system monitoring, and technical support ensures your systems are always available, secure, and optimised for performance.
Complete Business IT Solutions, Fully Managed
Our Business IT Solutions are designed to support modern, fast‑moving organisations across Ireland. Whether you require full IT outsourcing or expert support for a specific area of your IT environment, Unitec provides a flexible, scalable service model tailored to your needs.
Our Managed IT Services include
- IT Support Ireland with fast response times
- 24/7 Remote IT Support and Helpdesk Services
- Proactive System Monitoring and issue prevention
- Ongoing IT Maintenance and performance optimisation
- Strategic IT Consulting and technology planning
We act as an extension of your business—providing dependable technology management and long‑term value.
IT Infrastructure and Network Management
Cyber Security and Data Protection
Our cybersecurity solutions deliver trusted IT security that Irish businesses rely on to protect their data, systems, and operations. Through layered security, continuous monitoring, and proactive threat detection, we help organisations reduce risk, maintain compliance, and strengthen resilience across their entire IT infrastructure.
Cloud Services Ireland
Our Cloud Services Ireland offering helps businesses modernise IT with secure, flexible, and fully managed cloud solutions. From cloud migration to hybrid environments, we deliver expert cloud management, Microsoft cloud solutions, and ongoing optimisation to ensure performance, security, and alignment with business goals.
Data Backup and Recovery
Our data backup and recovery solutions protect businesses from data loss, ransomware, and system failure. With secure automated backups and rapid recovery, we ensure business continuity, minimise downtime, and keep critical data protected and accessible when it matters most.
Enterprise IT Solutions That Scale With You
From growing SMEs to complex organisations, our Enterprise IT Solutions are designed to scale as your business evolves. We provide the expertise, tools, and strategic guidance required to support long‑term growth. As your IT Service Provider Ireland, we continuously review and improve your IT environment—ensuring your technology supports your people, processes, and objectives.
Proactive Managed IT Services
Unitec takes a proactive approach to Managed IT Services, using continuous monitoring and preventative maintenance to identify and resolve issues before they impact users or disrupt business operations. This reduces downtime and keeps systems running smoothly.
Trusted IT Service Provider Across Ireland
Unitec supports organisations nationwide, delivering reliable IT Support Ireland‑wide with local expertise, fast response times, and a deep understanding of Irish business
End‑to‑End IT Infrastructure Management
From network management and server management to cloud services and endpoint support, Unitec provides complete IT infrastructure management—giving customers a single, accountable partner for all technology needs.
Strong Focus on Cybersecurity & IT Security
Cybersecurity is built into every managed service. Unitec helps protect businesses with layered security, continuous monitoring, and proactive threat prevention to reduce cyber risk and safeguard critical data.
Responsive Helpdesk Services & Remote IT Support
Customers benefit from professional helpdesk services and remote IT support that resolve day‑to‑day technical issues quickly, minimising disruption and keeping teams productive.
Strategic IT Consulting That Drives Growth
Beyond technical support, Unitec provides ongoing IT consulting and regular reviews to align technology with business goals—helping organisations scale securely and get long‑term value from IT outsourcing.
Managed IT Services – Frequently Asked Questions
What are managed IT services?
Managed IT services means outsourcing the day-to-day running of your IT to a specialist provider for a fixed monthly fee. At Unitec, that covers helpdesk support, proactive monitoring, maintenance, cybersecurity, cloud management and backups – giving your business a full IT department without the cost of hiring one.
How much do managed IT services cost in Ireland?
The cost of managed IT services depends on the size of your business, your industry and the services you need. Unitec starts every SME with a core managed IT package tailored to your industry and number of users. You then add services such as advanced cybersecurity, cloud backup or onsite support as you need them, so you only pay for what your business uses. Contact us for a free, no-obligation quote.
What is your response time for IT support?
Unitec responds to critical (Priority 1) issues within 15 minutes, with a resolution plan within 1 hour and a resolution target of 4 hours. Every request is prioritised by business impact:
| Priority | What it means | Response | Resolution plan | Resolution target |
|---|---|---|---|---|
| Priority 1 | Multiple users affected, critical system down, financial impact | 15 minutes | 1 hour | 4 hours |
| Priority 2 | Multiple users lose one application, or one user loses several | 30 minutes | 4 hours | 8 hours |
| Priority 3 | Non-critical issue or single user, with a workaround available | 1 hour | 8 hours | 16 hours |
| Priority 4 | Planned changes and installations | Scheduled | Scheduled | Scheduled |
Response times apply within your chosen support hours and are set out in your service level agreement (SLA). You can log a ticket by email, phone or our support portal.
Do you offer 24/7 IT support?
Yes. Unitec lets you choose the support hours that suit your business, from standard business hours and extended hours up to full 24/7 cover. Our SLA response times apply throughout your chosen hours.
Do you provide onsite IT support?
Yes. Unitec provides onsite IT support across the southern half of Ireland – from Dublin and Mayo southwards, covering Munster, most of Leinster and south Connacht, including Dublin, Cork, Limerick, Galway, Waterford and Kilkenny. Businesses anywhere in Ireland can also use our remote support. For organisations that need regular on-site cover, we offer dedicated onsite engineers.
What size of business do you work with?
Unitec works with Irish businesses of all sizes, from small and growing SMEs to larger, multi-site organisations. Our core SME package is tailored to your industry and number of users, and you add services as your business grows.
Is Unitec ISO certified?
Yes. Unitec holds ISO 27001 certification for information security and ISO 9001 certification for quality management – independent proof that we handle your data and deliver our services to internationally recognised standards.
How do I switch to Unitec from my current IT provider?
Switching is a managed process, and we handle the handover with your existing provider. Onboarding with Unitec includes:
- A kick-off meeting with our Service Desk Manager to agree how you log tickets, your SLA and your key contacts
- An onsite visit, where an engineer deploys our monitoring and security tools and audits your servers, network and devices
- An internal knowledge transfer, so our service desk knows your environment before your SLA goes live
- An onboarding review with your Account Manager to go through any risks and recommendations from the audit
Read more about moving IT partners.
Do you support Microsoft 365 and cloud services?
Yes. We manage Microsoft 365, Teams and hybrid cloud environments, including migration, security, licensing and Office 365 backup.
Talk to a Managed IT Services Expert
If you’re looking for reliable IT Support Ireland, secure Cybersecurity Solutions, and a proactive IT Service Provider Ireland, Unitec is ready to help.
Contact our team today to discuss a tailored Managed IT Services solution for your business.