Full job description

Position: Field Based Engineer

Department: Service and Support

Reports to: Professional Services Manager

General Summary:

Project Engineers are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes. This person is a good communicator and a person who can manage well when the client really needs strong guidance. The pace and demands in this environment are usually much greater than an “in-house” position. This person should be prompt and/or know the importance of communicating ETAs to clients. This person should be skillful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Microsoft 365, Cisco Internetworking, VPN’s, firewalls, backup systems and more.

Position Responsibilities:

  • Documentation of Client Networks
  • Small Projects
  • Assist Sr. Engineers on Larger projects.
  • General service requests
  • Backup Maintenance
  • Installation, configuration, troubleshooting and customization of MS Office Suite and third party applications per customer’s/third party preferences.
  • Understanding of and ability to install, configure and test end user hardware including video cards, NICs, sound cards, hard drives, and PDAs.
  • Network Server Experience in Windows Server
  • Configure file, print and remote access services.
  • Administration, including add/remove users and groups, configure file permissions, check event logs, configure, and restore from backup.
  • Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases.
  • Takes ownership of tasks and follows through to ensure complete resolution.
  • Takes a personal interest in, and responsibility for, quality of work they perform or are associated with.
  • Ability to pay close attention to detail while performing technically detailed tasks.
  • Ability to deal effectively with stressful situations.
  • Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members.
  • Ability to provide accurate time estimates for how long a task will take.

Knowledge, Skills, and Abilities:

  • Previous MSP Experience
  • Experience required with Windows desktop operating systems.
  • Understanding of TCP/IP and troubleshooting Internet connectivity
  • Experience with routers and firewalls. Preferably FortiGate/Fortinet
  • Experience with Terminal Services/RDS.
  • Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
  • Understanding of DNS services
  • Working Knowledge of Firewall Technologies. Preferably FortiGate/Fortinet
  • Working Knowledge of Wireless Technologies. Preferably Ubquiti.
  • Participates in pre-sales activity. Assist sales and make recommendations for clients.
  • Participates in project planning with third party suppliers.
  • Mentors’ new engineers/techs
  • Shows ability to be a lead engineer.
  • Strong growth mindset, willing to further professional development.
  • Ability to plan and deploy projects. Example: Deploy new server to replace legacy OS server, move all services such as DHCP, DNS, FSMO, File Services, required third party apps.
  • Example: Plan and replace multiple switches across a site along with Access Points.
  • Example: Plan and assist with an office move from all IT perspective.

Credentials and Experience and Expectations:

  • IT/Computer Science related college qualification
  • Switching, VLAN, Routing, Firewalling Support. Preferably FortiGate/Fortinet
  • Server Hardware Technologies (CPU/RAID/SCSI) Support. Preferably Dell.
  • Data Backup and Recovery Support
  • Corporate Antivirus Support
  • VPN Connectivity Support
  • The following certifications are preferred: CompTIA A+ (901, 902) and CompTIA N, Microsoft, Cisco, Fortinet, Dell
  • Solid dependable engineer follows directions and maximizes billing opportunities.
  • Consistently receives good client feedback.

Remuneration & Benefits Remuneration:

  • Market related / Based on experience Additional Benefits:
  • Staff training and development plan (training /certs company funded)
  • Quarterly Appraisals with Annual Salary Review (based on company financial performance)
  • Company Vehicle / Car Allowance
  • Fuel Card
  • Mobile Phone
  • Laptop
  • Group Life Cover/Death in Service – Aviva

Job Types: Full-time, Permanent

Pay: €45,000.00 per year

Benefits:

  • Company car
  • Company events
  • Wellness program

Licence/Certification:

  • B Driving Licence (required)

Work authorisation:

  • Ireland (required)

Work Location: On the road