Richard Shaw is our practical and respected Operations Expert

This post is part of our Meet the Team series, where we are proud to introduce you to the amazing people of Unitec, who work tirelessly and diligently for our customers and partners. Richard Shaw is our practical and respected Operations Expert and has joined Unitec IT Solutions as our Operations Manager.

I started out my career at a large law firm called Adams and Adams as a Trademark Paralegal, progressing after a few years into office management. Three years later, I joined Cell C, one of South Africa’s largest telecommunications carriers. I was employed there for 17 and a half years in the Operations and Facilities field, gaining valuable experience in managing large-scale operations, streamlining processes, and supporting high-performance teams.

Throughout my career, I have developed a reputation for being hands-on, solutions-focused, and committed to delivering results under pressure. At Unitec IT Solutions, my role is to ensure that our operations run smoothly, efficiently, and with the highest level of service excellence. I take pride in creating operational strategies that not only meet business objectives but also enhance the experience for our customers and partners.

Outside of work life, I am an avid fly fisherman (any fishing will do, actually) and have a passion for the bush and anything outdoors. Fishing has taught me patience, precision, and adaptability—qualities I bring to my professional life every day. Whether I’m on a riverbank or in the office, I believe in staying calm under pressure, focusing on the goal, and always finding the best way forward.

Find out more about working with Unitec and careers here.