Field service Engineers are strong in all the most common and popular end user and IT Infrastructure issues and technologies, as well as some of the more mature ones.

This is a graduate position with the candidate having recently completed their 3rd level education. This person is a powerful communicator and a person who can manage well when the client is in need of guidance.

This person should be prompt, know the importance of communicating to clients, and the importance of maximising first time fix resolution.

This is a field-based role and will involve travel to different client sites.

Desired Qualities

  • Interest in learning new skills and keeping pace with changing technologies
  • Ability to problem solve and work with others to find the best solution
  • Precision in your work and attention to all details
  • On-point, genuine interpersonal and written communication skills
  • Capability to work independently and self-motivate
  • A commitment to providing our clients with 100% satisfaction
  • Full clean Irish drivers’ licence

What We’re Looking For

Unitec serves a wide variety of clients, and just as our clients vary widely in nature, so do our engineers’ workdays, though typically they involve one or more of the following tasks:

  • Troubleshoot PC related problems
  • Build, configuring and troubleshoot PC and laptop applications and hardware components.
  • Facilitate a warranty repair with the relevant hardware vendor.
  • Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
  • Perform coordination of workstation asset recovery.
  • Maintenance of workstation/workstation spare parts break/fix, upgrades, and new hires.
  • Complete incidents and requests within SLA in pressurised environment.
  • Ensure tickets are updated daily.
  • Support meeting room environment and video conferencing, as needed.
  • Support printers, scanners, and other peripherals.
  • Support mobile devices, such as iPads, iPhones.
  • Support of Apple MAC devices.
  • End-User Data back-up and restoration, as needed

How To Apply

Please send your CV and cover letter to jobs@unitec.ie.

About Unitec

We are a leading IT solutions company in the South East of Ireland, serving clients nationally and across all industry sectors. We also have an international presence in South Africa.